• like
  • bag
header-search
  1. Home
  2. Return and Refund Policy

Return and Refund Policy

We take great care to make sure that all our customers are completely satisfied by our products. However, if for some reason, we fall short on our promise, here’s what we can do:

1. While packaged with great care, sometimes a product might get damaged in transit. In the unlikely event that your merchandise arrives damaged, you should email us at sales@strawberrycollective.com a photo of the damaged product with the Bar Code within 48 hours of receiving your order.

2. Please do understand before requesting the return that all products are exclusively handcrafted to achieve a unique look. What you may see as a defect can be a inherent part of the handcrafted nature of that product. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, we would need to review the reasons of the returns and validate the same.

3. The Strawberry Collective team must receive and approve your return request. Once your request is received and approved, you will need to arrange to send the returned product to our below warehouse address :

Strawberry Collective Home Concepts LLP

B-444, Basement, New Friends Colony

New Delhi

4. Products that are eligible for return can be returned within 7 days for of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.

5. Please note in case of regular exchange/returns, shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.

6. Once your return has been authorized, we'd be happy to process your refund and you will get a credit voucher for the whole amount you paid which is valid for a year.

7. We aim to process all returns within one (1) week after receiving the returned goods. If you have any questions about your return, feel free to reach out to the Strawberry Collective Care team at sales@strawberrycollective.com.

8. All returns are subject to the discretion of Strawberry Collective.